Privacy Policy
We place great importance on respecting your privacy and are committed to building strong and lasting relationships with you. Protecting your personal data is of paramount importance to us. Therefore, we provide our Data Protection Policy to inform you as clearly as possible about the data processing implemented when using the site’s services.
This Policy applies to all services offered on the website.
This policy is subject to Law No. 78-17 of January 6, 1978, on data processing, files, and freedoms, as amended in 2004 (hereinafter referred to as “Data Protection Act”), as well as the European Regulation on the protection of personal data of April 27, 2016.
DEFINITIONS
“Data Controller”: Refers to the individual or entity that determines the purposes and means of processing personal data.
“Personal Data”: Information that identifies you as an individual. Your last name is personal data. Your phone number, email, and IP address are also personal data.
“Processing of Personal Data”: Any operation or set of operations performed on personal data (collection, recording, storage, consultation, etc.).
WHO COLLECTS PERSONAL DATA?
Chaiten Agency, located at 16 rue Maurice Porra 66000 Perpignan, is responsible for all personal data processing carried out on the site www.agencechaiten.com and acts on its own behalf within the framework of this data protection policy.
WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA?
Chaiten commits to collecting, processing, and storing your personal data for specified, legitimate, and relevant purposes.
Your data is processed for the management of your newsletter subscriptions and email notifications.
Except for commercial prospecting operations, Chaiten considers all the above-mentioned processing necessary for executing the contract between a client and Chaiten (legitimate interest).
Commercial prospecting operations are based on your consent to the processing of your data. When creating your account on the site, you are explicitly asked for your consent:
- To receive information from Chaiten
- To receive one or more newsletters from Chaiten
You can withdraw this consent at any time by clicking the unsubscribe link in every email received or by contacting us.
We may use and compile the data for profiling purposes. Profiling involves the automated processing of your personal data. This data is used to evaluate, analyze, and predict your preferences, interests, and behavior. We use this data to send you a newsletter.
WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM WITH CHAITEN?
In accordance with the Data Protection Act of January 6, 1978, and the EU Regulation 2016/679 of the European Parliament and Council of April 27, 2016 (referred to as the General Data Protection Regulation or “GDPR”), you have the right to access, rectify, object to, limit processing, erase, or transfer your data, and the right not to be subject to automated decision-making, including profiling. You can exercise these rights via email or postal mail at the following address: contact@agencechaiten.com
Email: contact@agencechaiten.com
Chaiten will respond within one month of receiving your request.
To ensure confidentiality and protection of personal data, a copy of a signed identity document must be included with the request.
If the response is unsatisfactory, you can lodge a complaint with the CNIL.
HOW LONG IS YOUR DATA STORED?
Chaiten has established precise rules regarding the retention period for users’ personal data.
For prospects, the retention period begins from the last prospecting email in which the prospect showed interest, i.e., clicked on the link to view the proposal.
For clients, the retention period begins from their last purchase.
WHAT HAPPENS TO YOUR DATA AFTER YOUR DEATH?
In accordance with Article 40-1 of the Data Protection Act of January 6, 1978, you may provide us with instructions regarding the retention, deletion, and communication of your personal data after your death. These instructions may be general or specific.
To send us your instructions, contact us via email.
WHO ARE THE RECIPIENTS OF YOUR DATA?
Your data may be transmitted to Chaiten’s partners, who may process the data on their behalf (recipients) or solely on behalf of and according to Chaiten’s instructions (processors).
The data recipients are:
- Chaiten teams, partners, and service providers.
- Police authorities in the context of judicial requisitions for fraud prevention.
DOES CHAITEN HAVE A DATA PROTECTION OFFICER?
Chaiten has appointed a Data Protection Officer to assist the data controller in complying with the European Regulation. For any questions regarding personal data protection, you can contact us at: contact@agencechaiten.com
ARE YOUR DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?
Chaiten is an international company and works with teams and service providers located outside the European Union. All comply with the requirements of the General Data Protection Regulation.
Your personal data may be transmitted to companies located in countries outside the European Union that do not offer an adequate level of personal data protection.
Before transferring data outside the European Union and in compliance with current regulations, Chaiten implements all necessary procedures to ensure the security of such transfers.
HOW DOES CHAITEN PROTECT YOUR DATA?
Chaiten takes various measures to ensure your data’s security against loss, misuse, unauthorized access, disclosure, modification, or destruction.
Access to databases is strictly limited to individuals authorized to view them within the scope of their missions.
In accordance with the Data Protection Act of January 6, 1978, and the European Regulation, Chaiten ensures that subcontractors commit to ensuring the security and confidentiality of data.
All Chaiten employees are trained in personal data protection through training, newsletters, and team meetings.
MODIFICATION
Chaiten reserves the right to modify this Data Protection Policy at any time. In the event of substantial changes, such as introducing a new purpose, Chaiten will inform you beforehand about this purpose. This ensures that you have a reasonable period to exercise your rights under the Data Protection Act of January 6, 1978, and the European Regulation.
We encourage you to regularly consult the Policy to stay informed about the measures taken by Chaiten to protect your personal information.
CONTACT
For any questions regarding our Data Protection Policy, you can contact us directly by emailing contact@agencechaiten.com or by mail at Chaiten 16 rue Maurice Porra 66000 Perpignan.
